Shipping policy

Shipping Methods and Delivery Times

Rive Claire ships to France, Switzerland and internationally.

Complimentary home delivery or collection point delivery is available in mainland France and Switzerland on orders over €150.

For mainland France and Switzerland, orders are delivered within 4 to 6 business days from the date your order is received. We use Colissimo Tracked (signature required), DPD or Point Relais in France, and Swiss Post for deliveries within Switzerland.

For deliveries outside France and Switzerland, the most suitable shipping method will be selected according to the destination country. Shipping costs are displayed in your shopping cart before you confirm your order.

Right of Withdrawal

In accordance with European legislation, you have the right to withdraw from your purchase within fourteen (14) calendar days from the date you receive the final item in your order, without having to provide any reason. If this period expires on a Saturday, Sunday or public holiday, it will automatically be extended until the next business day.

How to Submit a Withdrawal Request

You may exercise your right of withdrawal directly from your customer account or by using the withdrawal form available in the footer of our website.

Returning Your Items

Once you have exercised your right of withdrawal, you have fourteen (14) calendar days to return the products to us.

Return shipping costs are the responsibility of the customer unless the product has a confirmed manufacturing defect.

Products must be returned in a condition that allows them to be resold. If the products have been handled beyond what is necessary to establish their nature, characteristics or proper functioning, a deduction reflecting the resulting loss in value may be applied in accordance with the applicable regulations.

Refunds

Your refund will be processed no later than fourteen (14) days after we receive the returned products or proof that they have been shipped, whichever occurs first. The cost of the standard shipping method originally selected will also be refunded.

Exchanges

We only replace items that have a verified manufacturing defect. In this case, please contact our Customer Service team at hello@rive-claire.com. Kindly include one or more photographs clearly showing the defect(s). Our Customer Service team will process your request as quickly as possible.